常见问题

Buy For Me Malaysia is our personal shopper service for international customers. Paste any Shopee MY, Lazada, TikTok Shop or Malaysian store link at /buy-for-me — we pay the seller in MYR, receive your order, photograph it, and ship it worldwide.

Product price + international shipping + a small handling fee (typically 20%, min RM 10, max RM 50). You see the full quote before paying anything.

Shopee Malaysia, Lazada, TikTok Shop, Zalora, PG Mall, Mudah, brand websites, and small Instagram sellers — any Malaysian checkout that accepts local payment.

Yes. Use your Customer ID and the JB address we provide at checkout.

We send a WhatsApp message with a photo and options (Pickup / Reship).

Basic (free) members get 14 days of free storage and VIP members get 60 days. After the free period, MYR 3/day per parcel applies. See the Pricing page for current numbers.

Pay via PayNow/PayLah/DuitNow or bank transfer — we'll show courier cost + our handling fee before you pay.

No hazardous materials, perishables, illegal items, or liquids that couriers reject. (Full list in Terms & Conditions.)

Yes — consolidation saves cost. Choose consolidation in your dashboard or when replying to the WhatsApp notice.

Yes. You can collect your parcel at our JB location during business hours. Just show your Customer ID.

No. You choose every time. You can either collect in Johor or ask us to reship to your Singapore home/office address.

Yes, pickup is free. Only reshipment requires courier charges.

Yes. You can mix both options. Each parcel is handled individually based on your choice.

Usually within 1 business day of parcel arrival.

Bring a valid photo ID and your Customer ID. We may request the order confirmation or tracking number for verification.

Yes — use our "Let Us Order For You" service. We will purchase the item on your behalf. Service fee: 20% of item price (min MYR 10, max MYR 50) + courier. VIP members get 1 FREE Buy-For-Me order per month.

Memberships reduce handling/reship fees, include a number of free parcel receipts, and offer additional free storage days. See Membership Plans for details.

Unclaimed parcels after the storage period may incur storage fees and eventually be disposed of or auctioned per our terms. We attempt to contact customers before taking action.

Shipping cost is based on chargeable weight (max of actual weight and volumetric weight). We calculate an estimate and show the exact cost at checkout.

We assist with returns where possible, but return policies depend on the original seller and courier. Contact support for help with seller returns.

Yes. Update your delivery address in Profile > Settings before creating a reship order.

We accept reasonable parcel sizes. Extremely large or heavy items may require special handling and extra fees. Contact support before ordering large items.

We recommend you declare high-value items and consider insurance via the courier. Contact us for options and pricing.